Frequently asked questions
What is the shipping policy?
All products and illustrations are printed in High Quality on-demand and many are shipped out within 3 business days. When buying multiple kinds of products at checkout such as mugs and apparel, you should know that they are often sent separately since they are made at different facilities. I want to make sure that each item is carefully packaged on its own to prevent breakage or damage. Shop from your local artist. San Diego, CA. You'll find High-quality Vegan Art designed by Carol Hav.
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Average shipping times:
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USA: 3 - 7 Business days
Processing time (1-3 days) + Carrier transit time (3-5 days) = Estimated Delivery Date (3 - 7 days)
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Worldwide: 15 - 45 business days.
Processing time (1-3 days) + Carrier transit time (7-45 days) = Estimated Delivery Date (15 - 45 days)
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*The delivery times below are the usual delivery times, these times may be affected by covid-19 restrictions so please expect some delays.*
What is your refund policy returns?
Shop unique custom made Canvas Prints, Framed Prints, Posters, appareal, accesories and more.
Cover your walls and life with Carol's Hav artwork design!
There are no refunds or returns for items unless they are damaged or get lost in the mail, only. Since everything is made on demand, I don’t have storage or inventory to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel and accesories fits perfectly,
What if my order never arrives?
If your order didn’t end up arriving, be sure to let us know! First, check your shipping confirmation and check that you entered the correct address.
There are no refunds or returns for items unless they are damaged or get lost in the mail.
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Contact us for any inconvenience
Do you refund digital items?
There are no refunds or returns for digital goods.